Accessibility

We want everyone to be able to use this site, including people who use screen readers, the keyboard alone, or enlarged text.

The standard, and where the site stands

The site aims for level AA of the WCAG 2.1 guidelines and partly meets it: what is in place and what is not yet done are both listed below as they are. This statement was reviewed in October 2026.

What is in place

  • Text colours and the edges of controls are measured against WCAG 2.1 level AA in the light and dark themes, and an automated check measures them again with every change to the site.
  • Every link, button and field can be reached with the keyboard, and shows a brass focus ring that no part of the site turns off.
  • A “Skip to content” link is the first thing on every page.
  • Every page has one main heading, and marked regions for the header, navigation, main content and footer.
  • The phone menu is a dialog: focus stays inside it, and Escape or the back gesture closes it. The header’s menus close with Escape and return focus to their button.
  • Every page declares its language and reading direction, and telephone numbers, references and coordinates are always set left to right, so they read in the right order.
  • If your device asks for reduced motion, the site’s animations and transitions are switched off.
  • Notices, request statuses and form errors are given in words, never by colour alone.
  • Form fields have visible labels, and when a form cannot be sent the problem is announced and the fields concerned are marked.
  • The maps’ zoom buttons are labelled, a map pans with the arrow keys, and what a map shows is also written out as text on the same page.

What is not done yet

  • The whole site has not yet been tested with screen readers (NVDA, JAWS, VoiceOver, TalkBack) in Arabic and English.
  • The services’ PDF files (the official catalogue and each service’s sheet) are not tagged for screen readers. Each service’s page on the site gives the same documents and fees as text.
  • Street names on the OpenStreetMap tiles are images that screen readers cannot read, which is why addresses are written out as text beside each map.
  • The films have Arabic and English subtitles, but some have no narration, and none has a sign-language version.
  • The site’s text has not yet been reviewed by a plain-language specialist.

Report a barrier

If any part of this site is hard to use, tell us the page, what happened, and what you were trying to do.