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For enquiries, reports and application follow-up. In an emergency, use the emergency numbers directly.

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Short answers to what residents ask most.

When is the technology centre open?
Sunday to Thursday, 9:00 to 13:30, except public holidays. The centre is inside the district headquarters on Malek Hefny Street, facing Sidi Bishr Square; the district’s telephone is 03 5552887.
Which documents does my service need?
The Services & Permits page lists, for each service, the documents the district’s technology centre gives in its guide. The district does not publish fees or timescales, so confirm them when you apply.
How can I meet the head of the district?
The public meeting is held every Wednesday at the district headquarters. Apply in advance at the technology centre before the Wednesday, or fill in the online form on the district’s official site.
How do I track a request I made at the technology centre?
Look it up by its number on the Local Government Services portal (lgs.gov.eg), or ask at the centre. The “Track your request” page on this site shows only appointments and messages sent through the site.
Where do I report a pothole or a broken streetlight?
On the Contact page, choose the “Report an issue” subject, or call the national government complaints line, 16528. Keep the reference number shown after sending to follow it up.
Is the district responsible for water and electricity?
Water, drainage and electricity networks are run by separate utility companies. The district receives reports and refers them on; for electricity emergencies call 121 and for gas 129.

Official national portals that complement the district’s services. They open in a new tab.

Emergency and hotline numbers
National government complaints line	16528
Alexandria Governorate operations room (from a landline)	114
El Montazah I child protection committee	035481536
Child helpline	16000
Police	122
Ambulance	123
Fire service	180
Gas emergency	129
Electricity faults	121